Frequently Asked Questions
Welcome to our FAQ page. We’ve gathered the most common questions from our customers across the United States to make your shopping experience with Wellesley Wardrobe smooth, clear, and enjoyable. If you need additional help, our support team is always happy to assist.
What products do you sell?
We specialize in stylish, comfortable sweaters designed for everyday wear. Our collection focuses on quality fabrics, modern fits, and timeless designs that suit a variety of occasions. Each sweater is thoughtfully selected to provide both comfort and confidence. Product details, sizing, and fabric information are available on each product page.
Do you ship within the United States?
Yes, we ship exclusively within the United States. At this time, we do not offer international shipping. All orders must include a valid U.S. shipping address to be processed. Our goal is to provide reliable and timely delivery to customers nationwide.
How long does shipping take?
Orders are typically processed within 1–3 business days. After processing, delivery usually takes 3–7 business days depending on your location. In most cases, customers receive their sweaters within 4–10 business days total. You will receive tracking information once your order ships.
Do you offer free shipping?
Yes, we proudly offer free standard shipping on all orders within the United States. There are no hidden shipping fees added at checkout for standard delivery. The price you see at checkout is clear and transparent. We believe in simple and straightforward pricing.
What is your return policy?
We offer a 30-day return policy from the date your order is delivered. Items must be unused, unworn, and in original condition with tags attached. Once we receive and inspect your return, approved refunds are processed within 10 business days. Full details can be found in our Return and Refund Policy.
How do I start a return?
To initiate a return, please email us at support@wellesleywardrobe.com. Include your full name, order number, and reason for return so we can assist you quickly. Once approved, we will provide return instructions. Please do not send items back without contacting us first.
When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect your returned item. The refund will be issued to your original method of payment. Depending on your bank or card provider, it may take additional time for the refund to appear. If you experience delays, feel free to contact us.
What payment methods do you accept?
We accept major credit cards and trusted digital payment options including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, Venmo, and Diners Club. All transactions are securely processed using encrypted technology. We do not store full credit card details on our servers. Your payment security is a priority.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your delivery status. If you do not receive tracking details within a few days, please contact us. We’re happy to help you stay updated.
What if I receive a damaged or incorrect item?
If your item arrives damaged or incorrect, please contact us within 7 days of delivery. We may request photos to verify the issue. Once confirmed, we will provide a replacement or refund at no additional cost to you. Your satisfaction is important to us.
How can I contact customer support?
Our support team is available to assist you with any questions or concerns.
Wellesley Wardrobe
- All Day Deals LLC
- 30 N Gould St Ste R, Sheridan, WY 82801, USA
- Email: support@wellesleywardrobe.com
- Phone: +1 307 310 8348
We’re here to make your experience with Wellesley Wardrobe comfortable, confident, and worry-free. If you don’t see your question listed above, please reach out — we’d love to help.